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Set payment problems, such as declined or incomplete transactions

If you lot have problems paying for Google products, y'all might demand to fix a problem with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot exist completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the event:

• If this message is followed by instructions for submitting additional information to us, please do so. The other steps listed are unlikely to resolve this issue.
• Check whether the billing address for your payment method (such as a credit carte du jour) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and endeavor the transaction over again.
• Try using a Google Play gift card to consummate the transaction.
• Try using the best interface for your computing device:
  • If y'all're using a desktop computer, try the transaction using the Google production's website.
  • If you're using a mobile device, endeavor using the production's mobile app (if an app is bachelor).
• If you're using invitee checkout when the error occurred:
  • Try signing in to an existing Google account and placing the guild again.
  • Endeavor creating a new Google account if you don't already take one and visiting the Google Store to endeavor the transaction again.

"Unable to complete transaction: Expired card"

Check to come across if your payment method is upwards to date. If it isn't, update it in the Payments eye.

"Unable to consummate transaction. Please use some other class of payment."

Note: These steps also apply if you encounter the error message "Your payment didn't go through. Please try a unlike payment method or try again later."

Try the following:

1. Bank check to run into if your payment method is upwardly to date. If it isn't, update it in the Payments center, then effort your purchase again.
2. Make certain you have plenty coin in your account for the purchase.
3. If you're still having issues, contact your bank to run across if in that location'due south a problem with your account.
4. Try making the purchase over again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, it might be considering:

• We saw a suspicious transaction on your payments profile.
• We need a little more than information to protect your account against fraud.
• Nosotros need a footling more information to comply with EU law (European customers only).

To fix the issue, try the following:

1. Go to the Payments center.
2. Take action on any errors or requests in the payments center.
   1. Yous might need to verify your identity before you lot tin buy anything through your Google Business relationship.
3. Make certain your name, address, and payment information are up to engagement.

"Unable to process payment: Low card residuum"

You might not have plenty funds in your account to brand the payment. Cheque your account balance or contact your bank.

Ineligible or unavailable credit or debit bill of fare

Carte du jour is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before you tin utilize it again:

1. Become to pay.google.com and sign in to your account.
   1. If you accept multiple accounts, sign in to the account with the grayed-out card.
2. Click Payment methods.
3. Next to the card that says "Verification needed," click VerifyCharge carte.
4. Within 2 days, yous'll find a temporary accuse on your card statement along with an 8-digit code.
5. To complete verification, become to pay.google.com and enter the 8-digit lawmaking.

If you lot try to verify the payment method again:

1. Ostend which card you desire to verify.
2. Check how long ago y'all tried to verify your card.
   • If less than 2 days: Wait up to 2 days.
   • If more than 2 days: Check your carte statement. You should discover a temporary accuse from Google chosen "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this carte for this purchase. Try to make the purchase again with a dissimilar card.

If the carte you want to use isn't listed, follow the on-screen instructions to add together a new card.

Closed payments contour

Learn more than about what to do if you lot temporarily or permanently airtight your payments profile.

If y'all're still having trouble, contact support.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en